How To Avoid A Blowup When Guests Refuse To Wear Masks

Tempers can boil over when restaurant guests opposed to facemasks are told to either put one on or leave, as the Centers for Disease Control and Prevention (CDC) acknowledged with the release this week of updated recommendations for protecting industry workers from violent backlashes against anti-COVID requirements. How well are you protecting frontline employees from threats, verbal abuse or actual physical attacks? Take this quiz to see where your training and policies could use some tweaking and reinforcement.